Frequently Asked Questions

How long will my order take to ship?

Products normally ship within 2 business days after an order is processed.

How long will it take for my order to arrive?

Orders shipped to the United States will arrive within 3-7 business days.

What is your return policy?

Returns are accepted within 7 days of delivery as long as the product hasn’t been used. Special order items are not eligible for returns.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Still have a question?

Please contact us for more information.

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